When you create your Healthy Roster account, you will be asked to create answers to security questions. This is a second method of verification to provide an extra level of security to a Healthy Roster account.
I Forget My Security Question Answers:
If you have forgotten how you answered your security questions originally, here are some tips that may help:
Be sure to answer that question the way you first answered it. For example, if you chose a Street name (Main vs Main St.). Subtle differences will be an incorrect response. Do not include any extra spaces/characters.
Each time a security question is answered wrong, it then pops up with a different question. Sometimes people just try and answer that second question with the first question's answer.
Try adding a space after your answer.
If you take the above steps and are still having trouble logging in, let us know using the chat box on this page, and we can take some steps to reset your account.
I Need to Reset My Security Questions:
If you need to have your security questions reset, please let us know using the chat box below. Our team will need to verify your identity in order to make sure your athlete’s information stays HIPAA compliant and secure. Once we complete these verification steps, our team will securely reset your security questions and password.